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	<title>WIRL Project &#187; US Airways</title>
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	<description>What It&#039;s Really Like.</description>
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		<title>Dear US Airways</title>
		<link>http://www.wirlproject.com/dear-us-airways/</link>
		<comments>http://www.wirlproject.com/dear-us-airways/#comments</comments>
		<pubDate>Fri, 27 Mar 2015 09:00:52 +0000</pubDate>
		<dc:creator><![CDATA[Anonymous WIRL]]></dc:creator>
				<category><![CDATA[Entertainment]]></category>
		<category><![CDATA[Life/Leisure]]></category>
		<category><![CDATA[Airline]]></category>
		<category><![CDATA[Book Trip]]></category>
		<category><![CDATA[Customer Complaint]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Frustrated]]></category>
		<category><![CDATA[Letter]]></category>
		<category><![CDATA[On Hold]]></category>
		<category><![CDATA[Phone Call]]></category>
		<category><![CDATA[Rant]]></category>
		<category><![CDATA[US Airways]]></category>

		<guid isPermaLink="false">http://www.wirlproject.com/?p=4608</guid>
		<description><![CDATA[&#160; Dear US Airways, Your customer service stinks, bad. You definitely need to work on your automated man who answers the phone when you call your 1-800 number because he stinks too. I called to book my flight using a reward travel certificate (that you can only use by booking over the phone &#8211; which is ridiculous) and was asked to &#8220;call back&#8221; at least 20 times, due to bad weather. Seriously? It&#8217;s March, the weather isn&#8217;t THAT bad. You seriously can&#8217;t answer the phone because you&#8217;re swamped re-booking flights due to bad weather for three straight weeks? I called around the clock and it was the same story every SINGLE time. Honestly, I called at least 50+ times trying to book this trip and waited for 2+ hours on hold several times. I wasted at least a full 24 hours of my life sitting on the phone waiting for you to answer the call that is &#8220;very important to you&#8221;. I even called the special number on the back of my preferred US Airways MasterCard, finally got someone to answer the phone, and they told me they&#8217;d give me an &#8220;insider&#8221; number to use to call and get a human being. I was satisfied with this, until I found this exact number is listed on the website &#8211; it&#8217;s the number you call to book a reservation by phone! Thanks for the &#8220;insider tip&#8221;&#8230;what a joke! Anyway, I finally get through to someone at your company and they tell me I can&#8217;t use the reward certificate for this trip, due to &#8220;blackout dates&#8221;. Are you KIDDING me? I explain that I&#8217;ve waited (literally) three weeks to book this flight and now you&#8217;re telling me I can&#8217;t? So, they asked me to call back another time, with different dates, to book my trip. At the end of the day, after about 4 weeks of this mess, I ended up successfully booking a flight, but I have to say it was the most ridiculous, stressful way to have to do it. So, my advice to you, US Airways, would be: Stop telling me my call is important to you; it&#8217;s not. Seriously, get a new recording for us to listen to while you have us on hold for 2+ hours Get RID of blackout dates &#8211; it&#8217;s a scam Answer the phone Prepare for bad weather in the winter, duh! &#160; That&#8217;s all. &#160;]]></description>
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